Support

Need help with School Bus Home?

• Email: info@erbacciltd.com
• Account deletion: in-app, Settings → Delete account — removes all your data.
• Not getting the school-bus notification? Check that today is an active day in your schedule, the window covers the current time, your timezone is correct, and your camera is online. Detection also needs a Ring device with an active cloud recording (Ring Protect) plan — without one, no still image exists to check and the app shows "detection unavailable" for that camera. The Send test alert button in Settings verifies delivery without needing any motion.
• Getting alerts for passing cars? You shouldn't: the app classifies each still image and only notifies you for a US yellow school bus. Other vehicles (cars, vans, delivery trucks) are recognized as "not a bus" and logged in the timeline with no alert. If a genuine school bus was missed, it may have stopped out of the camera's view.
• Nothing from the morning window? The morning window is optional and starts off — check it is switched on and that its start/end times cover the moment the bus passes. By design it only ever sends "school bus seen this morning", at most once a day: there is no morning heads-up, so a quiet morning is normal and means only that no bus was seen in the frames we checked.
• Want more (another entry device, extra windows beyond the two included, SMS, a weekly summary, a longer log)? Those are coming in School Bus Home Family — join the waitlist from the app. Your after-school window and the optional morning window are part of the app.

We aim to respond within 2 business days.