Support

Need help with School Bus Home?

• Email: info@erbacciltd.com
• Account deletion: in-app, Account → Delete account — removes all your data.
• Not getting the school-bus notification? Check that today is an active day in your schedule, the window covers the current time, your timezone is correct, and your camera is online. Detection also needs a Ring device with cloud recording (Ring Protect) active — without it, no still image exists to check and the app shows "detection unavailable" for that camera. The Send test alert button (Alerts in the app, Notifications on the web dashboard) verifies delivery without needing any motion.
• Getting alerts for passing cars? You shouldn't: the app classifies each still image and only notifies you for a US yellow school bus. Other vehicles (cars, vans, delivery trucks) are recognized as "not a bus" and logged in the timeline with no alert. If a genuine school bus was missed, it may have stopped out of the camera's view.
• Nothing from the morning window? The morning window is optional and starts off — check it is switched on and that its start/end times cover the moment the bus passes. By design it only ever sends "school bus seen this morning", at most once a day: there is no morning heads-up, so a quiet morning is normal and means only that no bus was seen in the frames we checked.
• What can it do? Watch up to four entry cameras during your after-school window, with an optional morning window, keep a history of the last 31 days, and show the snapshot behind each confirmed detection.

We aim to respond within 2 business days.